Refund policy

We want you to love your Olive & Pine pieces. If something isn't right, here's how returns and refunds work.

Return Window

We accept returns within 30 days of delivery on unused, unwashed items in their original condition and packaging, with proof of purchase.

Non-Returnable Items

For hygiene reasons, the following items are final sale once opened or used: THE RENEW Body Glove and THE RENEW Face Glove. Gift cards, if offered, are also non-returnable.

How to Start a Return

Email us at support@olivenpine.com with your order number and the item(s) you'd like to return. We'll confirm your return is eligible and provide instructions for sending it back. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days. Shipping charges on the original order are non-refundable, except where the return is due to our error.

Exchanges

If you'd like a different colour, the fastest option is to place a new order and return the original item for a refund once it's eligible. Contact us if you'd like help coordinating an exchange.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, contact us within 7 days of delivery at support@olivenpine.com with photos of the issue. We'll arrange a replacement or full refund, including shipping costs, at no expense to you.